Privacy Policy

1. Introduction

Luminance Flare Inc. ("Company", "we", "us", "our") operates the luminanceflare.com website and provides analytics platform services. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you visit our website and use our services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide when you:

• Register for an account or subscription
• Contact us through forms or emails
• Participate in surveys or feedback
• Upload data to our platform

This information may include your name, email address, company name, phone number, and payment information.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information including:

• Browser type and version
• IP address and location data
• Pages visited and time spent
• Referring website information
• Device information (operating system, screen size)

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and understand how you use our services. You can control cookie settings in your browser.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and improving our analytics platform and services
• Processing payments and account management
• Sending transactional and promotional emails
• Responding to inquiries and providing customer support
• Analytics, research, and improving our platform
• Complying with legal obligations and enforcing agreements
• Protecting against fraud and unauthorized access

4. Data Protection & Security

We implement comprehensive security measures to protect your personal information including:

• Bank-grade encryption for data in transit and at rest
• ISO 27001 certification
• SOC 2 Type II compliance
• Regular security audits and penetration testing
• Multi-factor authentication options
• Dedicated security team monitoring

5. Legal Basis for Processing

Under GDPR and similar regulations, we process your data based on:

• Your consent (when you opt-in to communications)
• Contract fulfillment (providing requested services)
• Legal obligations (compliance requirements)
• Legitimate business interests (fraud prevention, analytics)

6. International Data Transfers

Luminance Flare operates globally. Your information may be transferred to, stored in, and processed in countries other than your country of residence. We ensure such transfers comply with applicable data protection regulations including Standard Contractual Clauses.

7. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your data subject to legal requirements.

8. Your Rights

Depending on your location, you may have the following rights:

• Right to access your personal data
• Right to correct inaccurate information
• Right to delete your data (right to be forgotten)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, contact us at privacy@luminanceflare.com.

9. Third-Party Services

We may share your information with third-party service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements and data protection requirements.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete such information and terminate the child's account.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

• Email: privacy@luminanceflare.com
• Address: Luminance Flare Inc., Jakarta, Indonesia

12. Policy Changes

We may update this Privacy Policy periodically. Changes become effective when posted to our website. Your continued use of our services constitutes acceptance of changes.