Frequently Asked Questions

Luminance Flare is an advanced business analytics platform designed to help enterprises transform raw data into actionable insights. Our platform provides real-time dashboards, predictive analytics, custom reporting, and data integration capabilities to support data-driven decision making across your organization.

Luminance Flare serves enterprises across various industries including manufacturing, retail, financial services, healthcare, technology, and education. Our platform is used by data analysts, business intelligence professionals, executives, and decision-makers who need to understand and act on business metrics.

Luminance Flare combines ease of use with powerful functionality. We offer real-time analytics, advanced predictive capabilities powered by machine learning, seamless data integration, collaborative features, and enterprise-grade security—all in one platform. Our platform is designed specifically for enterprise complexity while remaining intuitive to use.

Yes! We offer a Starter plan specifically designed for small teams and businesses. Starting at $499/month, our Starter plan provides essential analytics capabilities including basic dashboards, monthly reporting, and email support. You can upgrade to more advanced plans as your business grows.

We offer three main pricing tiers:

Starter: $499/month - Up to 5 users, basic dashboards, monthly reporting, email support

Professional: $1,299/month - Up to 25 users, advanced dashboards, real-time analytics, priority support, custom integrations

Enterprise: Custom pricing - Unlimited users, all features, dedicated account manager, 24/7 support

Yes! We offer a 14-day free trial of our Professional plan. No credit card is required to start your trial. You'll have full access to all platform features to evaluate whether Luminance Flare meets your analytics needs.

Absolutely! You can upgrade, downgrade, or cancel your plan at any time. If you upgrade mid-month, you'll be prorated. If you downgrade, the change will take effect at your next billing cycle. Our team can assist with the transition process.

Yes! For large organizations with significant user bases or long-term commitments, we offer custom pricing. Contact our sales team to discuss volume discounts and custom arrangements that align with your organization's needs.

Luminance Flare supports integration with hundreds of data sources including databases (SQL Server, MySQL, PostgreSQL), cloud platforms (AWS, Google Cloud, Azure), business applications (Salesforce, SAP), and custom APIs. Our integration team can help set up connections to your specific systems.

Our Professional and Enterprise plans offer real-time data updates with latency typically under 60 seconds. Data refresh frequency can be customized based on your needs and data source capabilities. The Starter plan includes daily data updates.

Yes! All plans include our intuitive dashboard builder. You can create custom dashboards with various visualizations, metrics, and filters without any coding required. Drag-and-drop functionality makes it easy to build exactly what you need. Enterprise customers can also access our API for advanced customization.

We support a wide range of visualization types including line charts, bar charts, pie charts, heatmaps, scatter plots, gauges, tables, and more. Each visualization is customizable with colors, labels, and formatting options to match your preferences and brand guidelines.

Yes, security is our top priority. We use bank-grade encryption for data in transit and at rest. Our platform is ISO 27001 certified, GDPR compliant, and SOC 2 Type II audited. All data centers are secured with multi-layer authentication, regular security audits, and dedicated security teams.

Support varies by plan. Starter plan customers receive email support. Professional plan customers get priority email and chat support with 4-hour response times. Enterprise customers receive 24/7 phone and email support with dedicated account managers and proactive monitoring.

We guarantee 99.9% uptime for our platform. Enterprise customers have access to our SLA which provides service credits in the rare event of downtime exceeding our guarantee. Our infrastructure is distributed across multiple cloud regions for redundancy and high availability.

Yes! We offer comprehensive training resources including video tutorials, documentation, and webinars. Professional and Enterprise customers receive dedicated onboarding sessions. Enterprise customers get custom training tailored to their specific workflows and use cases.